FWBL Internet Banking is a real-time online banking service, offering a simple, convenient and secure method of accessing your FWBL accounts via the Internet. Through this online banking facility you can conduct your financial transactions at your own time, location and convenience, 24 hours a day, 7 days a week.

SSL (Secure Socket Layer)

A protocol developed for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that is transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL and many websites use this protocol to obtain confidential user information, such as credit card numbers and other financial details

VeriSign

VeriSign is the dominant certificate authority on the internet at present, though many of its certificates are signed as RSA Data Security - a private corporation that acts as a certifying authority and provides certificates.

Firewall

A term for any device that would prevent undesirables on the global internet from accessing your network. It also often prevents or controls users from getting out to the internet from your local network. A firewall allows only specific kinds of messages from the internet to flow in and out of the internal network. This protects the internal network from intruders or hackers who might try to use the Internet to break into those systems.

Security Tips

The following are simple precautions that customers must take to safeguard security when using FWBL Internet Banking:

Do not disclose your "Login Information" to anyone.

Never reveal your Login Name/ Password to anyone.

If you think someone has discovered your password, call us immediately on 111-11-3925 or 0331-3925-111.

FWBL will in no case ask you to send your login / password through an email.

Do not share your email account with anyone. Your email shall be used to send you a temporary password. Therefore, make sure that you do not share your email account with anyone.

Beware of Phishing Scams & Identity thieves

Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and payment card details, by masquerading as a trustworthy entity in an electronic communication. It is a serious offence and is also known as identity theft. Phishing refers to creating an imitation of an existing legitimate web page or the use of email to trick users into providing sensitive personal information.

Control access to your PC & do not use publicly-shared PCs for Internet Banking

Do not allow anyone to install programs on your computer without checking that it is safe to do so.

Do not use publicly-shared PCs for Internet Banking.

Ensure that you are at the FWBL Internet Banking website. Look for the SSL secure connection symbol:

Check the website address before signing in.

FWBL uses the latest and strongest cryptographic standards such as SSL (Secure Socket Layer), to protect the information being transferred over the Internet. This symbol will be shown every time you connect with the bank at 128-bit SSL Encryption. No symbol would be displayed if your data is not properly encrypted.

Never store your "Login Name/Password" on your browser.

Most browsers offer a facility to store your "Login Name/Password" for your convenience, but it is highly recommended that you should not use this. If you are using Internet explorer you can avoid this feature by simply going to:

"Tools" >> "Internet Options" >> "Content"

Uncheck "User names and passwords on forms" and click on "Clear Passwords"

Click on "OK" to save your settings

Change your "Password" on regular basis

Remember to change your password on a regular basis.

Select a password that cannot be easily guessed or associated with anything personal (for example: names and birth dates). Mix numbers and letters (uppercase & lowercase) to provide additional security.

Keep your computer updated with latest antivirus and firewall updates

In order to protect your computer from virus attacks, you should keep the computer updated with the latest versions of antivirus and firewall updates.

Consider buying personal firewall and anti-virus software to provide another level of security between the internet and your computer.

When viewing your personal information, be aware of the environment

While viewing your personal information or performing transactions online, beware of your surroundings. Make sure that no one can see your information while logging in or performing transactions.

Though we have programmed the system to log-out automatically after 12 minutes of inactivity, you should never leave your computer unattended while logged in.

Ensure you have log-out properly by selecting the 'log-out' button at the completion of your Internet Banking Session. Also close your browser after logging out.

Check your account statements on a regular basis

Look out for transactions you don't remember making - or cash that has been transferred unexpectedly from your bank accounts.

Always check your transaction history details and statements regularly to make sure that all details are updated and there are no unauthorized transactions on your accounts.

Take note of your 'last login date and time' whenever you login to FWBL Internet Banking to make sure that there has not been any unauthorized access.

If you do find any suspicious transfers or have any doubts, you should immediately call our Contact Center on 111-11-3925 or 0331-3925-111.